FelixEscapes (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, payment information, and any other details you provide when contacting us or booking our services.
- Usage Information: Information about how you interact with our website, such as IP address, browser type, device information, and website activity.
- Cookies: We use cookies and similar technologies to enhance user experience, analyze trends, and track website usage. You may disable cookies through your browser settings, but this may affect your user experience.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, improve, and personalize our services.
- To communicate with you regarding your bookings, inquiries, and other services.
- To process payments and manage transactions.
- To send promotional communications, updates, and newsletters (you can opt-out at any time).
- To analyze and enhance website performance and user experience.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share information with trusted third-party service providers who assist us in delivering services, processing payments, or improving our operations.
- Legal Compliance: We may disclose your information if required by law or to protect our rights, safety, and property, or the rights, safety, and property of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have the right to:
- Access and Update Your Information: You may review, correct, or update your personal information by contacting us.
- Opt-out of Communications: You can unsubscribe from our marketing emails at any time by following the instructions in the email or contacting us directly.
- Request Deletion: You may request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.
6. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.
