Thank you for choosing FelixEscapes for your travel services. Our goal is to provide you with a seamless and enjoyable experience. Please review our shipping policy below for a clear understanding of how we handle shipping-related matters.
1. Shipping for Travel Services
As FelixEscapes primarily offers personalized travel services, including custom itineraries, bookings, and accommodations, we do not generally provide physical products that require shipping. However, we do offer the following electronic services:
- Itinerary Delivery: Your personalized travel itineraries, booking confirmations, and other related documents will be delivered electronically via email. You will receive these documents in PDF format or through other agreed-upon digital methods.
- Travel Vouchers and Tickets: If applicable, your travel tickets, vouchers, or other documents may be sent to you electronically or via postal mail, depending on the service and third-party vendor involved.
2. Delivery Timeframe
- Electronic Documents: Once your booking is confirmed and finalized, we will send your itinerary and related documents within 1-3 business days. For any last-minute bookings or urgent requests, we will strive to send the documents as quickly as possible, usually within 24 hours.
- Postal Mail (if applicable): For certain services that require physical shipping, such as travel kits, documents, or tickets, delivery times will vary based on your location and shipping method. Standard shipping usually takes 7-10 business days, but expedited shipping options may be available for an additional fee. Shipping times may also be impacted by factors like holidays, weather, or other delays.
3. Shipping Charges
- Electronic Documents: There are no shipping fees for digital delivery of itineraries, tickets, or other documents.
- Physical Shipments: If physical items are shipped to you, shipping fees will be calculated at checkout based on the destination and shipping method. You will be notified of the shipping charges before completing your purchase.
4. Shipping Method
For physical items, we use reliable postal services or couriers to ensure safe and timely delivery. You will receive a tracking number for your shipment once it has been dispatched.
5. International Shipping
FelixEscapes offers international shipping for select items, subject to availability. International shipping charges will vary based on the destination and service selected. Please note that international shipments may be subject to customs duties, taxes, and import restrictions imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping charges.
