Thank you for choosing FelixEscapes for your travel planning needs. We strive to provide excellent services and ensure you have the best experience possible. Please review our return and refund policy carefully.
1. General Policy
FelixEscapes provides personalized travel services, including custom itineraries, bookings, and accommodations. As these services are typically tailored to your individual needs and preferences, we generally do not offer returns on services provided. However, we understand that there may be certain situations where a refund may be applicable.
2. Refund Eligibility
Refunds may be considered in the following cases:
- Cancellation by FelixEscapes: If we are unable to provide the services you booked (e.g., due to availability issues or unforeseen circumstances), we will offer a full refund.
- Service Issues: If there is an issue with the services provided (e.g., incorrect booking, failure to meet agreed-upon terms), we may consider a refund or a partial refund after reviewing the circumstances. In such cases, please contact us within 7 days of the service being rendered.
- Third-Party Service Providers: Refunds for services booked through third-party vendors (e.g., accommodations, flights) are subject to their respective terms and policies. FelixEscapes will assist in liaising with the third-party vendor but cannot guarantee a refund if the provider’s policy does not permit it.
3. How to Request a Refund
If you are eligible for a refund, please contact us as soon as possible at [Insert Contact Email] or [Insert Contact Phone]. To request a refund, please provide the following information:
- Your name and contact details
- Your booking reference or order number
- A description of the issue or reason for the refund request
- Any supporting documentation, if applicable (e.g., receipts, booking confirmation)
4. Refund Processing Time
Once we receive your refund request and confirm eligibility, we will process your refund. Please allow up to 14 business days for the refund to be completed. Refunds will be issued to the original payment method used for the booking. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Non-Refundable Items
Certain items and services may be non-refundable, including but not limited to:
- Customized travel itineraries that have already been completed or partially completed.
- Specially negotiated rates or non-refundable bookings made through third-party providers (e.g., hotels, flights).
- Fees for services provided that are non-recoverable by FelixEscapes or third-party vendors.
6. Cancellation Policy
If you decide to cancel a booking or service with FelixEscapes, our cancellation policy applies. Cancellation terms depend on the specific service or booking, and some cancellations may incur fees. Please check the individual terms for each service at the time of booking.
7. Exchanges
Since our services are tailored to your specific needs, we do not offer exchanges for services once they have been booked and provided. If you need modifications to your travel plans, please contact us, and we will do our best to accommodate your requests, though additional charges may apply.
